Shipping Info & Return Policy
We make the process easy. Once you order on the site we will ship your puzzle out. Due to theft, we do require signature required for delivery on most , if this is a problem please contact us. You will receive an email with the tracking info.
Due to the nature of the item (puzzles) we do not accept returns. If there is damage in transit, please notify right away. Should there be an issue with the puzzle once you assemble, please contact us to discuss.
Note that for shipments outside the US we are only able to ship to select countries. Contact us for more info.
How We Rate the Condition of Puzzles
We do our best to describe the condition of the puzzles. It is a little challenging as everyone has their own standards. We suggest you rely on the closeup photos and feel free to ask questions if you have any. That being said, generally this is what our various ratings mean:
Excellent – Looks as close to new as a brand new puzzle can. There might be very slight amount of wear on a very small number of pieces, but almost impossible to see without close inspection.
Very Good – Puzzles in this category have probably only been done a few times and show almost no signs of wear. Maybe a small number of pieces that stand out as having a little uplifting or other issues.
Good – Puzzle has been done a few times and there may be a number of pieces showing wear on their edges. The wood is in good structural condition, it’s mostly cosmetic issues with the paper layer being worn.
Fair – Starting to see some problems with the puzzles. Worn pieces, possibly a chip or two, that sort of thing. Read the description and look at the pictures to see exact issues. This also may include puzzles that are missing a piece, but otherwise in good condition.
Poor – In need of major restoration, may be missing pieces, lots of chipped pieces or major condition issues to the paper layer.
We do take into consideration the condition of the boxes, but most will have at least a tiny amount of wear since when they are shipped the corners can get worn down. Anything significant will be noted in the description.